Refund policy

 

Last updated: September 2026

At Sovelor, we accept eligible returns and exchanges for both defective and non-defective items. Please review the time limits and item requirements below before requesting a return or exchange.

Contact Us Within 48 Hours of Delivery

If you have an issue with your order including an item that is damaged, incorrect, or simply not what you wanted please contact us within 48 hours of delivery to request a return or exchange.

Please provide your order number, the email address used at checkout, and a brief explanation of your request. If an item is damaged or incorrect, photos may help us review the issue and determine the appropriate resolution.

You can contact us through the chatbot at www.sovelor.store, by email at support@sovelor.store, or by phone at +1 (856) 658-0735.

30-Day Return Window

After contacting us within 48 hours of delivery, please mail the eligible return within 30 days of delivery. Contact us before sending an item so we can provide the appropriate return instructions.

Returned stamps must be new, unused, and in acceptable condition. A package that has been opened may still be eligible for a return if the stamps remain unused and are not torn or damaged.

Used, torn, or damaged items are not eligible for a return due to a change of mind. If an item arrived damaged or defective, please contact us within 48 hours of delivery so we can review the issue and determine the appropriate resolution.

How to Return an Item

Returns are made by mail. The customer must follow the return instructions provided by Sovelor.

Sovelor covers the return shipping cost for eligible returns, so there is no return shipping charge for eligible returns. We do not charge a restocking fee.

Return Address: 437 D St, Apt 5C Boston, MA 02210 United States

Exchanges

We accept exchanges for eligible items, whether the original item is defective or non-defective.

To request an exchange, please contact us within 48 hours of delivery. We will provide the applicable instructions and confirm the next steps for your order.

Refunds

Once we receive and review your eligible returned item, we will process the refund within 10 business days of receiving the return.

The time required for the refunded amount to appear in your account may vary depending on your payment method and payment provider.

Questions?

Our chatbot at www.sovelor.store is our preferred contact method. Live chat is available during our customer service hours.

You can also contact us by email at support@sovelor.store or by phone at +1 (856) 658-0735.

Customer Service Hours: Monday–Friday: 8:00 AM–5:00 PM Eastern Time
Saturday–Sunday: Closed