FAQs

What does Sovelor sell?

Sovelor sells new and unused U.S. postage stamps, including American Flag designs, Star Ribbon, Vintage Rose, Flags for All Seasons, Wedding Roses, and Forever Stamp designs from 2015 through 2026. Please check each product page for the specific details of the item you are ordering.

Where do you ship?

We ship throughout the United States, including all 50 states, Alaska, Hawaii, U.S. territories, and P.O. Boxes.

How much does shipping cost?

Standard shipping is free. There is no standard shipping charge for eligible U.S. destinations we serve.

When will my order arrive?

Order processing takes 1–3 business days, and transit takes an additional 7–9 business days. The estimated total delivery time is 8–12 business days, including processing and transit.

Business days are Monday through Friday; Saturdays and Sundays are excluded.

Our order cutoff time is 5:00 PM Eastern Time. Orders placed after the cutoff time begin processing on the next business day.

Please see our Shipping Policy for complete shipping information.

What should I do if there is a problem with my order?

Please contact us within 48 hours of delivery through the chatbot at www.sovelor.store, by email at support@sovelor.store, or by phone at +1 (856) 658-0735.

Please include your order number and a description of the issue so we can assist you.

Do you accept returns and exchanges?

Yes. We accept eligible returns and exchanges for both defective and non-defective items. Our return window is 30 days.

Returned items must be new, unused, and in acceptable condition. A package that has been opened may still be eligible for a return or exchange if the stamps remain unused and are not torn or damaged.

Please contact us before mailing a return so we can provide the appropriate instructions. See our Return & Refund Policy for complete terms and conditions.

Who pays for return shipping?

Sovelor covers the return shipping costs for eligible returns. Please contact us before sending an item back so we can provide the appropriate return instructions.

When will I receive my refund?

Eligible refunds are processed within 10 business days after we receive the returned item.

What payment methods do you accept?

Our checkout accepts ACH Direct Debit, Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, USDC, and Visa.

The payment options available for your order will be displayed at checkout.